Olis — Terms of Service

Effective date: 14 September 2026
Last updated: 14 September 2026
Version: 1.0

1. Introduction and Acceptance

1.1 About Olis and These Terms

Welcome to Olis.

Olis is a mobile application that lets you save, rate, organise and share places. In these Terms of Service (the "Terms"), the Olis application and all features, content and services we make available through it, whether now or in the future, are called the "Services".

The Services are operated by an individual sole proprietor established in the Hong Kong Special Administrative Region ("Olis", "we", "us" or "our"). You can reach us at operations@oliscommunity.com, and our full legal name and address are available on request to that address.

These Terms are a legally binding agreement between you and us. By creating an account, or by accessing or using the Services in any way, you confirm that you have read and accepted these Terms. If you do not accept them, you must not use the Services.

1.2 Scope of These Terms

These Terms govern your download, installation, access to and use of the Services. They consist of:

• the main body of these Terms;
• the Olis Privacy Policy; and
• any other rules, policies, guidelines or notices that we publish in connection with the Services and bring to your attention by reasonable means, whether now or in the future.

Each of those documents forms an integral part of these Terms and has the same legal effect. If a specific rule or policy conflicts with the main body of these Terms, the specific rule or policy prevails in respect of the matter it covers, unless we state otherwise.

Your use of the Services may also be subject to the terms of the app store from which you obtained the Olis application. Those terms are between you and the app store operator, not us.

1.3 Important Notice

PLEASE READ THESE TERMS IN FULL. WE DRAW YOUR ATTENTION IN PARTICULAR TO THE FOLLOWING CLAUSES, WHICH LIMIT OUR OBLIGATIONS AND LIABILITY TO YOU, PERMIT US TO SUSPEND OR END YOUR ACCESS, OR OTHERWISE AFFECT YOUR LEGAL RIGHTS. By accepting these Terms, you confirm that these clauses have been brought to your attention and that you accept them.

• Section 3 — who may use Olis, including minimum age;
• Section 5.6 — limits on how much you can save, and our right to change them;
• Section 6 — the licence you grant us over what you submit, including our use of de-identified activity data in Community Lists;
• Section 15 — the Services are provided "as is", and location data comes from third parties;
• Section 16 — limits on what we are liable for, and a cap on the total amount we can owe you;
• Section 17 — when you must cover our costs;
• Section 18 — when we may suspend or close your Account, and what happens to your data when your Account is deleted, including the 90-day recovery window and what is not recoverable;
• Section 22 — Hong Kong law, and where disputes are heard.

2. Definitions

In these Terms:

• "Account" means the user account you create to access the Services.
• "Community Lists" means the aggregated, de-identified discovery features of the Services, including trending and recently-saved lists, which are generated from the activity of Olis users collectively and contain no information identifying any individual user.
• "Friend" means another Olis user with whom you have a mutually accepted connection through the Services.
• "Olis ID" means the unique handle assigned to your Account, by which other users can find and add you.
• "Rating" means a score, tag or similar assessment you record against a place you have saved.
• "Saved List" means the collection of places you have saved to your Account.
• "Services" has the meaning given in Section 1, and includes the Olis application, any successor or related application, and all features, content and functionality made available through them.
• "User Content" has the meaning given in Section 6.
• "reasonable", when used in these Terms, means what a fair and prudent person would consider appropriate in the circumstances, having regard to the nature of the Services and the interests of both you and us.
• "you" and "your" mean the individual who accepts these Terms and uses the Services.

3. Eligibility

You may use the Services only if all of the following are true.

Age. You must meet all of the following:

• you are at least 16 years old;
• if the country where you live sets a higher minimum age either for using an online service or for consenting to the processing of personal data without parental permission, you are at least the higher of those two ages; and
• if you are aged 16 or 17, or are otherwise under the age of majority where you live, you may use the Services only with the knowledge and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use of the Services.

We do not verify age, and we rely on the confirmation you give by accepting these Terms. If we become aware, or have reasonable grounds to believe, that an Account belongs to a person below the applicable minimum age, or that a person under 18 is using the Services without the consent of a parent or legal guardian, we reserve the right to suspend or terminate that Account and to delete the data associated with it. A parent or legal guardian who believes that a child in their care has registered an Account without their consent may contact us at operations@oliscommunity.com to have it closed.

Prior Termination. We have not previously suspended, banned or closed an Account of yours, or otherwise prohibited you from using the Services. If we have, you may use the Services again only with our prior consent, which we may withhold at our discretion. Creating a new Account after a suspension, ban or closure, without our prior consent, breaches these Terms. Section 10.3 sets out what we may do if you do, including refusing to allow you to register a new Account.

Legal Capacity and Law. You are able to enter into a binding contract with us, and you are not barred from using the Services under any law, regulation or sanctions regime that applies to you.

Creating an Account using false information breaches these Terms. This includes creating an Account in another person's name, or on behalf of a person who is not permitted to use the Services.

4. Your Account

Creating an Account. To use most features of Olis you need an Account. You must give us accurate information when you register and keep it up to date. You may hold one Account only, registered to an email address you control.

Your Olis ID. When you register, we assign your Account a unique Olis ID. Other users can use your Olis ID to find your Account and send you a friend request, so it will be visible to people you share it with. Olis IDs are assigned by us and remain ours; you do not acquire any rights in one.

Verifying Your Email Address. We may ask you to confirm your email address. Confirming it helps us reach you about your Account, and may unlock additional capacity as described in Section 5.6.

Keeping Your Account Secure. You are responsible for keeping your password confidential. Do not disclose it to anyone, do not let anyone else use your Account, and do not sell, rent or transfer your Account to another person. You are responsible for everything that happens through your Account.

If you believe someone else knows your password or has accessed your Account, email operations@oliscommunity.com immediately.

When We May Disable Your Account. We may suspend or close your Account if you breach these Terms, or if activity on your Account could in our reasonable judgement damage the Services, infringe someone else's rights, or breach any applicable law. Section 18 explains what happens to your data.

5. Licence to Use the Services

5.1 Grant of Licence

Provided you comply with these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable and non-sublicensable licence to download and install the Olis application on a device you own or control, and to use the Services for your own personal, non-commercial purposes.

In plain terms: you may use Olis yourself, on your own device. You may not sell, rent, lend or pass that right on to anyone else, and we may withdraw it if you break these Terms.

This licence lasts only as long as these Terms are in force between us. It ends automatically if your Account is suspended or closed, or if these Terms terminate for any reason.

5.2 Licence Restrictions

The licence does not permit you to use the Services for any commercial purpose, to resell or redistribute access to them, to incorporate them or any part of them into another product or service, or to do anything set out in Section 9. All rights not expressly granted to you are reserved by us — see Section 11.

5.3 Fees and Charges

The Services are currently provided free of charge. We may introduce paid features, subscriptions or other charges in the future. If we do, we will tell you before any charge applies, and you will never be charged without first agreeing to the applicable price and terms. Nothing in these Terms obliges us to keep any feature free of charge, or to keep providing it at all — see Section 19.

5.4 Your Device and Connectivity

You are responsible for the device you use, for any mobile data or other charges you incur in using the Services, and for keeping the application up to date. We do not guarantee that older versions of the application will continue to work, and some features may stop functioning if you do not update.

5.5 Usage Limits

We may set, apply and change limits on your use of the Services. These include the number of places you can save, the number of searches or place lookups you can make in a day, and how often you can use particular features. Limits exist to keep the Services working for everyone and to control the third-party costs of operating them.

We set limits no lower than we reasonably need to keep the Services running and affordable, and we aim to avoid disrupting your normal use of them. Where a change would reduce capacity your Account has already earned, Section 5.8 applies.

5.6 Saved List Capacity

Your Account can hold a maximum number of saved places at any one time. That capacity starts at a base amount and increases as you save places, as you rate places, and when you confirm your email address, up to a maximum.

The base amount, the increases, and the maximum (together, the "Capacity Parameters") are those given effect in the application from time to time, and we publish the capacity applying to your Account within the application. The Capacity Parameters form part of these Terms, and by accepting these Terms you accept that they may change as described in Section 5.8.

For the avoidance of doubt, a change to the Capacity Parameters is governed by Section 5.8 and does not constitute an amendment to these Terms for the purposes of Section 20.

5.7 No Monetary Value

Capacity is a feature of the Services, not property. It is not money, credit, a virtual currency or a reward with any cash value. It cannot be bought, sold, transferred, exchanged, redeemed or converted into anything else, and we owe you nothing in respect of it if your Account is suspended or closed, or if the Services change or cease.

5.8 Changes to Capacity

We may change the base amount, the increases and the maximum at any time, including by reducing them. If a change would reduce capacity your Account has already earned, we will give you at least 14 days’ notice before it takes effect, by the means described in Section 20.2. We will reduce earned capacity only where it is reasonably necessary to keep the Services running or affordable, to prevent abuse, or to comply with a legal or regulatory requirement.

If your capacity is reached or is reduced, you may be unable to save further places. A change to capacity will not by itself cause us to delete places you have already saved.

5.9 Fair Use and Manipulation

You must not attempt to obtain capacity, or any other benefit within the Services, that you would not otherwise receive. This includes:

• saving or rating places you have no genuine interest in, solely in order to increase your capacity;
• using any bot, script, automation or other artificial means to save, rate or otherwise interact with the Services;
• operating more than one Account, or acting together with others, for that purpose.

If we reasonably believe you have done any of these things, we may recalculate, reduce or withdraw capacity granted to your Account, and take any of the steps set out in Section 10, including suspending or closing your Account.

The notice requirement in Section 5.8 does not apply to action taken under this Section. Section 5.8 governs changes we make to the capacity rules themselves; this Section governs our response to your breach of them.

6. User Content

6.1 What User Content Means

"User Content" means anything you submit, upload, record or otherwise make available through the Services. It includes, but is not limited to, your display name, your profile photo, the places you save, the ratings and tags you apply to them, and any message, report, feedback or other communication you send us through the Services.

6.2 Ownership

You keep ownership of your User Content. Nothing in these Terms transfers ownership of it to us, and we claim no right in it beyond the licence you grant in Section 6.3.

6.3 The Licence You Grant Us

So that we can operate the Services, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and display your User Content, and to create de-identified and aggregated information from it as described in Section 6.5.

This licence is limited to operating, maintaining, securing and improving the Services, and to showing your User Content to the people you have chosen to show it to. It includes the right to grant the same rights to the service providers who host and process data on our behalf, and only for those purposes.

The licence lasts for as long as your User Content remains on the Services, and for a short further period while it is removed from our backup systems in the ordinary course. De-identified and aggregated information created under Section 6.5 is not subject to that time limit, because it is no longer your User Content and cannot be traced back to you.

6.4 What We Will Not Do With Your User Content

For the avoidance of doubt, and notwithstanding the licence in Section 6.3:

• we do not sell, rent or license your User Content to any third party;
• we do not use your User Content to display advertising to you or to anyone else;
• we do not use your User Content to train generative artificial intelligence models, or to train any model made available outside the Services; and
• we do not use your User Content itself for any commercial purpose outside operating the Services.

This does not prevent us from creating and using de-identified and aggregated information as described in Section 6.5, which is not attributable to you and is not your User Content.

6.5 De-identified and Aggregated Information

When you save a place, we count that activity together with the activity of other users to produce Community Lists — lists of the places most saved, and most recently saved, in a country — and to generate discovery and recommendation features. This includes whether you marked a place as somewhere you want to try or somewhere you have visited.

Community Lists are built from saving activity. The ratings and tags you apply to a place are not used to build them, and are not used in any other aggregated feature of the Services.

How this information is de-identified. We do not retain any identifier for you with it, and we keep no reversible mapping that would allow us to link it back to you or your Account. Figures are counts of how many users did something, aggregated to the level of a country. Lists of recently saved places hold no more than a small, fixed number of the most recent entries for each country, and entries older than a few days are discarded when the list is next written.

Information used in this way is not your User Content, and it is not removed when you delete User Content or close your Account — see Section 18.

6.6 Your Responsibility for Your User Content

You are solely responsible for your User Content. You represent and warrant that, for all User Content you submit:

• you own it, or you have obtained all rights, licences, consents and permissions necessary to submit it and to grant us the licence in Section 6.3;
• it does not infringe or violate the rights of any other person, including copyright, trademark, privacy, personality, reputation or any other intellectual property or proprietary right;
• it is not false, misleading or submitted in order to deceive other users; and
• it does not breach these Terms, including Section 9, or any applicable law.

If your User Content includes an image of a person, you confirm that you are entitled to use that image, including as a profile photo.

Your ratings and tags are your own opinion. They are not reviewed or endorsed by us, they do not represent our views, and they are not a statement by Olis about any place or business. You are responsible for the ratings and tags you record, including where they concern a named business or venue.

6.7 Who Can See Your User Content

Different parts of your User Content are visible to different people. Section 7 explains what is private to you, what is shared with your Friends, and what any signed-in user can see.

6.8 Removing Your User Content

You may edit or delete your User Content at any time within the Services.

When you delete User Content, we remove it from the Services promptly. Please note that:

• copies may remain in our backup systems for a short period before being overwritten in the ordinary course;
• User Content already shown to other users may continue to appear on their devices, or may not update immediately, until their view of the Services is next refreshed; and
• de-identified and aggregated information created under Section 6.5 is not removed.

Even after User Content is deleted, we may retain a copy of it to the extent reasonably necessary to:

• investigate or establish a suspected breach of these Terms, or unlawful activity;
• protect the safety, security and integrity of the Services and our users;
• establish, exercise or defend a legal claim; or
• comply with a legal obligation, or a request from a court, regulator or law enforcement authority.

Deleting your Account is dealt with separately in Section 18.

6.9 When We May Remove User Content

We may remove, restrict or refuse to display any User Content that we reasonably believe breaches these Terms or any applicable law, or that exposes us or any other person to legal liability or harm. Where it is reasonable and lawful to do so, we will tell you when we do this and why.

We are not obliged to monitor User Content, and we do not review it before it appears on the Services. Section 10 explains how to report User Content that concerns you.

7. Friends, Visibility and Other Users

7.1 Friends

Olis lets you connect with other users as Friends. To add someone, you look them up using their Olis ID and send a friend request. A connection exists only once the other person accepts it. Either of you may decline a request, or remove the connection at any time afterwards, without notice to the other.

Removing a Friend removes the connection on both sides, and each of you stops being able to see the other's saved places and ratings.

7.2 What Your Friends Can See

Once someone is your Friend, they can see:

• the places you have saved;
• the ratings and tags you have applied to those places; and
• your recent activity on Olis, being the places you have saved and rated.

Consider this before accepting a friend request. Accepting gives that person access to your saved places and your ratings, including places and ratings you recorded before the connection existed.

7.3 What Any Signed-In User Can See

Your display name and profile photo can be seen by any signed-in Olis user who has your Olis ID, together with a small number of other account details. Section 6 of our Privacy Policy lists exactly what those are. This is how the friend request process works: someone must be able to confirm they have found the right person before sending a request.

There is no way to browse or search Olis users generally. Someone can only find you if you have given them your Olis ID, or if they already know it.

You should nonetheless treat your display name and profile photo as information visible to other users, and not include anything in them that you would not want another user to see. You can change either at any time in the app.

7.4 What Others Cannot See

Except as described in Sections 7.2 and 7.3:

• your saved places, ratings and tags are not visible to other users;
• they are not published on the public internet, and are not accessible to anyone who is not signed in to Olis; and
• your email address is never shown to other users.

7.5 Blocking

You can block another user. While a block is in place, you and that user cannot connect as Friends or see one another's activity through the Services. Any existing connection between you is removed.

You can see who you have blocked, and unblock them, from your account settings. Blocking is not a report — if a user's behaviour breaches these Terms, please also tell us as described in Section 10.

7.6 Other Users

We do not verify the identity of users, and we do not check whether what another user tells you about themselves is true.

Other users' content, ratings and activity are their own. We do not endorse them, we are not responsible for them, and we do not guarantee that they are accurate, complete or reliable. Your dealings with other users through the Services are between you and them.

8. Sharing to Third-Party Platforms

8.1 How Sharing Works

The Services include a share function. When you use it, Olis passes plain text — a place's name and address, or an Olis ID — to your device's own sharing menu. You then choose where it goes: a messaging app, an email, a note, or anywhere else your device offers.

Your ratings and tags are not included in anything shared this way.

8.2 Once You Share, It Leaves Olis

Anything you share through that menu leaves the Services and is no longer under our control. What happens to it afterwards is governed by the app, platform or service you sent it to, and by your relationship with the people you sent it to — not by these Terms.

We are not responsible for the use, storage, disclosure or further sharing of anything you choose to send outside the Services, and we cannot retrieve or delete it once it has been sent.

8.3 Sharing Another User's Olis ID

The Services allow you to share another user's display name and Olis ID, so that you can introduce people to each other.

If you do this, you are responsible for it. An Olis ID lets anyone who has it find that person on Olis and send them a friend request. Only share another user's Olis ID where you have their consent, or where you reasonably believe they would not object, and never in order to expose them to contact they have not invited.

9. Acceptable Use

9.1 General

You must use the Services lawfully, and in the way they are intended to be used. This Section sets out what you must not do. It applies to everything you do on or through the Services, including your User Content.

Breaching this Section is a serious breach of these Terms. Section 10 explains what we may do about it.

9.2 Content You Must Not Submit

You must not submit, transmit, store or otherwise make available through the Services any content which falls within any of the following. These examples are not exhaustive. You must not submit content which:

• is unlawful, or promotes, encourages or facilitates unlawful activity;
• infringes the intellectual property, privacy, reputation, personality or other rights of any person;
• promotes terrorism or violent extremism;
• incites hatred or discrimination on the basis of race, ethnicity, nationality, religion, age, sex, gender identity, sexual orientation or disability;
• is obscene or pornographic, or promotes gambling or the abuse of drugs;
• promotes, glorifies or instructs others in violence, crime, self-harm, suicide or dangerous activity;
• insults, defames or slanders another person;
• harasses, bullies, threatens, intimidates, humiliates or is intended to distress another person;
• threatens violence against any person, whether physical or otherwise;
• is harmful to children, or exploits or sexualises a minor in any way;
• contains any other person's personal information, where you have no right to share it; or
• is false or deliberately misleading.

9.3 How You Must Treat Other Users

You must not:

• impersonate any person or organisation, or misrepresent your identity or your connection with any person or organisation;
• use the Services to harass, stalk, follow or repeatedly contact a person who does not want contact from you;
• use another user's Olis ID, display name or profile photo in a way that is misleading or intended to cause them harm;
• collect, compile or store information about other users, whether manually or by automated means, other than through the ordinary use of the Services; or
• share, publish or otherwise disclose another user's saved places, ratings or activity outside the Services without their consent.

9.4 Integrity of Ratings and Community Lists

Saves recorded through the Services are used to build Community Lists, discovery features and recommendations, and the ratings and tags you record are shown to your Friends. You must not:

• record a rating that does not reflect your honest opinion;
• record ratings or saves on behalf of, or at the direction of, a business, venue or their representative;
• offer, request, give or accept any payment, benefit or inducement in exchange for a rating or a save;
• act in a coordinated way with others to raise or lower the standing of any place in a Community List;
• use more than one Account, or any automated means, to influence ratings, saves or Community Lists; or
• use ratings, tags or saves to harass, defame or otherwise cause harm to any person or business.

Section 5.9 sets out further restrictions on manipulating the Services in order to obtain capacity or other benefits.

9.5 Technical Restrictions

You must not:

• copy, modify, adapt, translate, reverse engineer, decompile or disassemble the Services, or attempt to derive their source code, algorithms, methods or underlying data;
• create derivative works based on the Services, or incorporate the Services or any part of them into another product or service;
• access or use the Services through any software, plug-in, extension, script, bot or automated system that we have not authorised;
• scrape, crawl, harvest, index or bulk-extract any content, data or information from the Services by any means;
• circumvent, disable or interfere with any limit, security measure, authentication step or access control within the Services, including the limits described in Section 5;
• interfere with, disrupt, overload or impair the operation of the Services or any network or system connected to them;
• introduce any virus, malware, or other harmful or disruptive code; or
• probe, scan or test the vulnerability of the Services or any related system, or breach or attempt to breach their security.

If you believe you have found a security vulnerability in the Services, please tell us at operations@oliscommunity.com rather than exploiting it.

9.6 Commercial Restrictions

You must not:

• use the Services for any commercial purpose, or to advertise, market or solicit business from other users;
• sell, rent, lease, sublicense or otherwise transfer your Account or your access to the Services;
• send unsolicited or unauthorised advertising, promotional material, junk mail, spam, chain letters or pyramid schemes through the Services; or
• use the Services, or any data obtained from them, to build, train or improve a competing product or service.

9.7 Third-Party Data

Location data within the Services is provided by third parties and is subject to their terms — see Section 12. You must not extract, copy, store, republish or otherwise use that data except as the Services allow in ordinary use.

10. Reporting, Moderation and Enforcement

10.1 Reporting to Us

If you come across User Content, an account or any behaviour on Olis that you believe breaches these Terms or the law, please tell us. You can contact us from within the app, or by email to operations@oliscommunity.com.

Please give us enough detail to act on — what you saw, where you saw it, and the Olis ID of the account concerned, if there is one.

We treat reports seriously, but we cannot promise that we will act on every report, or tell you what we decided. How we respond is our decision, and there may be reasons — including the privacy of the person reported — why we cannot share the outcome with you.

Reports and related correspondence are retained separately from your Account, and are not deleted when you delete User Content or close your Account. Our Privacy Policy explains how we handle them.

10.2 How We Review the Services

We do not monitor the Services, and we do not review User Content before it appears. We act on what is reported to us, and on anything we become aware of ourselves.

Nothing in these Terms obliges us to take any particular step in response to a report, and choosing not to act on one occasion does not prevent us from acting on another.

10.3 What We May Do

Where we reasonably believe you have breached these Terms, or that action is necessary to protect the Services, other users or any third party, we may take any of the following steps, with or without notice to you:

• remove, restrict or refuse to display User Content;
• limit or withdraw your access to particular features;
• recalculate, reduce or withdraw capacity granted to your Account under Section 5;
• suspend your Account;
• close your Account permanently;
• refuse to allow you to register a new Account; and
• report the matter to the police, a regulator or another competent authority.

We will choose the step that is reasonable in the circumstances, taking into account how serious the breach is, whether it was deliberate, and whether it has happened before. Where it is reasonable and lawful to do so, we will tell you what we have done and why.

10.4 Suspension of Your Account

If we suspend your Account, you will not be able to sign in or use the Services while the suspension is in place. Your saved places, ratings and other User Content are not deleted at that point.

We keep the data associated with a suspended Account for 90 days. We keep it for that period so that we can investigate the matter and consider any appeal you make. At the end of that period, the Account and its associated User Content are permanently deleted and cannot be recovered.

If we lift the suspension within that period, your Account and its content are restored.

Where we are aware of an actual or threatened legal claim, investigation or regulatory request to which your Account data is relevant, we may keep that data for as long as is necessary to deal with it, even after the 90 days have passed. We keep only what is relevant to the matter, and we delete it once the matter is resolved.

You may still ask us to delete your Account while it is suspended, by emailing operations@oliscommunity.com. We will do so unless we are required to keep the data for one of the reasons set out in Section 6.8 or in the paragraph above.

Section 18 explains what happens when an Account is closed permanently, and what happens when you delete your Account yourself.

10.5 Appeals

If you believe we have suspended or closed your Account, or removed your User Content, in error, you may write to us at operations@oliscommunity.com. Please tell us why you think the decision was wrong. We will look at it again and respond within 30 days.

10.6 Records and Cooperation with Authorities

We keep records of breaches of these Terms and of the steps we take in response.

Where we are required to do so by law, or where we reasonably believe it is necessary to prevent, detect or investigate a crime or to protect the safety of any person, we may report a matter to the police, a regulator or another competent authority, and cooperate with any resulting investigation, including by providing information we hold about an Account.

11. Intellectual Property

11.1 Our Rights

Everything we provide through the Services — including the Olis application and its software and source code, its interface design, layout, look and feel, icons, illustrations, typography and text, the Community Lists we generate, and the name "Olis" and our logos — is owned by us or licensed to us, and is protected by copyright, trade mark and other intellectual property laws.

Nothing in these Terms transfers any of those rights to you. All rights not expressly granted to you in Section 5 are reserved.

11.2 What You May Not Do

Except as Section 5 expressly permits, you must not copy, reproduce, modify, adapt, translate, publish, distribute, or create derivative works from any part of the Services, and you must not remove or obscure any notice of ownership. Section 9.5 sets out further technical restrictions.

You must not use the name "Olis", our logos, or any confusingly similar name or mark, without our prior written permission.

11.3 Your User Content

This Section does not affect your ownership of your User Content. Section 6 governs your User Content and the licence you grant us over it.

11.4 Feedback

You may send us suggestions, ideas, feature requests or other feedback about the Services. If you do, you agree that we may use that feedback freely, for any purpose, without restriction, compensation, confidentiality or attribution to you.

This does not give us any right to your User Content beyond the licence in Section 6.3, and it does not apply to any personal information contained in what you send us, which is handled in accordance with our Privacy Policy.

11.5 Complaints About Intellectual Property

We respect the intellectual property rights of others, and we expect our users to do the same.

If you believe that content on the Services infringes a copyright, trade mark or other intellectual property right that you own or represent, please write to us at operations@oliscommunity.com with:

• your name, address and contact details;
• identification of the right you say has been infringed, and evidence that you own it or are authorised to act for the owner;
• identification of the content you say is infringing, and where it appears on the Services, in enough detail for us to find it;
• a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law; and
• a statement that the information in your notice is accurate.

We will review notices we receive and may remove or restrict access to content that we reasonably believe is infringing, without needing to decide the underlying dispute. Where it is reasonable and lawful to do so, we will tell the user whose content is affected, and give them an opportunity to respond.

We may close the Account of any user who repeatedly infringes the intellectual property rights of others.

12. Third-Party Services

12.1 Google Maps and Google Places

The Services rely on Google's mapping and places services. Map display, address search and autocomplete, place details, opening hours, photographs, addresses and coordinates all come from Google, not from us.

By using the Services, you also agree to be bound by:

• the Google Maps / Google Earth Additional Terms of Service, at https://www.google.com/help/terms_maps/, which incorporate the Google Terms of Service; and
• the Google Privacy Policy, at https://policies.google.com/privacy.

Those terms are between you and Google. If they conflict with these Terms in respect of Google's services, Google's terms govern your use of those services.

12.2 We Do Not Control Third-Party Data

We do not create, verify, correct or control the information that Google or any other third party supplies, and we cannot guarantee that a place exists, is open, is correctly located, or is accurately described. Section 15 sets out what this means for your use of the Services.

If information about a place is wrong, the correction usually has to be made with the third party that supplies it. We can pass on what you tell us, but we cannot promise that it will be changed.

12.3 Other Third-Party Services

The Services are operated using third-party infrastructure, including cloud hosting and database services, which store and process data on our behalf. The app also uses a third-party service to convert your device's location into a country code, and a third-party service to deliver application updates. Our Privacy Policy identifies each of these providers by name and explains what each receives. A current list of the third-party services that process personal data on our behalf is maintained in our Privacy Policy.

Where you share content out of the Services to another app or platform, Section 8 applies.

12.4 Third-Party Services May Change

Third-party services can change their terms, their pricing, their data, or their availability, and they can withdraw access at any time. If that happens, parts of the Services may change, stop working or be withdrawn. We are not liable to you for any such change, and Section 19 applies.

13. Privacy

13.1 Our Privacy Policy

How we collect, use, share, store and protect personal information is set out in the Olis Privacy Policy, which is available within the app and at https://oliscommunity.com/privacy.

The Privacy Policy forms part of these Terms, as described in Section 1.2. Please read it. It is a separate document because it does a different job: these Terms are the agreement between us, while the Privacy Policy is the notice we are required to give you about what we do with your personal information.

13.2 Using the Services Involves Processing Your Information

To provide the Services we have to collect and process information about you and your use of Olis, including your account details, the places you save, and the ratings and tags you record. We collect very little automatically, and we do not use any analytics or tracking service. The Privacy Policy sets out exactly what we collect. If you are not willing for us to process that information, you should not use the Services.

13.3 Device Permissions

Some features ask your device for permission to use particular functions:

• Location, so that the map can show places near you; and
• Photos, so that you can choose an image to use as your profile photo.

You control these permissions through your device settings, and you can withdraw them at any time. If you refuse or withdraw a permission, the features that depend on it will not work, but you can continue to use the rest of the Services.

13.4 Your Rights Over Your Information

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, and to object to some processing. The Privacy Policy explains those rights and how to exercise them. You can also write to us at operations@oliscommunity.com.

14. Communications from Us

14.1 Notices Within the App

We may send you notices within the app, including notices about friend requests and acceptances, changes to the capacity of your saved list, and other matters affecting your Account or the Services.

These notices are part of the Services and may be removed automatically after a period, so they are not a permanent record.

14.2 Service Emails

We will email you about your Account when we need to, including to:

• confirm your email address, or help you reset your password;
• tell you about security or account issues;
• notify you of changes to these Terms, the Privacy Policy or the Services; and
• respond to a report, a request or an appeal you have made.

These are service messages, not marketing, and you cannot opt out of them while you hold an Account, because they are how we meet our obligations to you. If you do not want to receive them, you may close your Account.

14.3 Optional Notifications

Where the app offers settings controlling which notifications you receive, you can change them at any time in your account settings.

14.4 Marketing

We will only send you marketing or promotional messages if you have agreed to receive them, and you can withdraw that agreement at any time, either through your account settings or by using the unsubscribe link in the message. Withdrawing it does not stop the service messages described in Section 14.2.

14.5 How We Contact You, and Keeping Your Details Current

We will use the email address registered to your Account. You must keep that address accurate and accessible. A notice sent to that address is treated as received by you on the day it is sent, whether or not you read it.

If your email address stops working, we may be unable to reach you about your Account, to notify you of changes to these Terms, or to help you recover access.

15. Disclaimers

15.1 The Services Are Provided "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND YOU USE THEM AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES, CONDITIONS AND TERMS THAT WOULD OTHERWISE BE IMPLIED INTO THESE TERMS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Services will meet your requirements, that they will be uninterrupted, timely, secure or error-free, or that any defect will be corrected.

15.2 Information About Places

Information about places within the Services is supplied by third parties and is not created, checked or corrected by us. We do not verify that a place exists, that it is open or still trading, where it is located, what it charges, or that any description of it is accurate — including any information about its menu, its dietary or allergen provision, or its accessibility.

Information of that kind changes constantly and may be wrong or out of date. You should confirm anything that matters to you with the place itself before you rely on it.

15.3 Community Lists and Recommendations

Community Lists, discovery features and recommendations are generated automatically from the aggregated activity of users. They are provided for general interest only.

They are not advice, and they are not a recommendation by us that any place is of good quality, suitable for you, or safe. A place appearing in a Community List has not been checked, visited, endorsed or approved by us, and its position reflects nothing more than how users have used the Services.

15.4 User Content and Other Users

We do not check User Content before it appears, and we do not verify the identity of users. We give no warranty as to the accuracy, honesty, reliability or usefulness of any User Content, rating or tag, including those recorded by your Friends.

15.5 Availability of the Services

The Services depend on your device, your internet connection, your device's operating system, the app store you obtained the application from, and the third-party services described in Section 12. We do not control those things.

We do not guarantee that the Services will be available at any particular time, or at all. We may suspend availability for maintenance, for technical reasons, or for any of the reasons set out in Section 19.

15.6 Languages

The Services are offered in more than one language. Place names, categories and address information are supplied by third parties in the language they hold them, and may be incomplete, inconsistent between languages, or inaccurate.

16. Limitation of Liability

16.1 What We Never Exclude

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• our gross negligence or wilful misconduct; or
• any other liability that cannot lawfully be excluded or limited.

16.2 If You Are a Consumer

If you are a consumer, nothing in these Terms affects your rights under the consumer protection laws of the country where you live, and any exclusion or limitation in these Terms applies only to the extent those laws permit. Some of the limits below may therefore not apply to you.

16.3 Losses We Are Not Liable For

SUBJECT TO SECTIONS 16.1 AND 16.2, AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS, OR FOR ANY LOSS OF PROFIT, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION, ANTICIPATED SAVINGS OR DATA, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, AND WHETHER OR NOT WE WERE ADVISED THAT SUCH LOSS MIGHT ARISE.

In particular, and subject to Sections 16.1 and 16.2, we are not liable for:

• the accuracy or availability of information about places, or anything that happens as a result of your relying on it;
• any decision you make on the basis of a Community List, a recommendation, or any User Content;
• the conduct of any other user, whether on the Services or elsewhere;
• loss of, or damage to, your User Content, other than where we have caused it in breach of these Terms;
• any period during which the Services are unavailable; or
• any unauthorised use of your Account arising from your failure to keep your password confidential.

16.4 Our Total Liability

SUBJECT TO SECTIONS 16.1 AND 16.2, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, TAKEN TOGETHER, IS LIMITED TO THE GREATER OF (A) FIFTY UNITED STATES DOLLARS (USD 50.00) AND (B) THE TOTAL AMOUNT YOU HAVE PAID US FOR THE SERVICES IN THE SIX MONTHS BEFORE THE CLAIM AROSE.

This limit applies however the claim arises, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and applies to all of your claims taken together rather than to each claim separately.

While the Services remain free of charge, this cap operates as a flat limit of USD 50.00.

This cap does not apply to any liability described in Section 16.1, including any type of liability that cannot lawfully be limited under the laws of the Hong Kong Special Administrative Region or under the laws of the country where you live.

16.5 Why These Limits Are Set Where They Are

The Services are provided to you free of charge. The limits in this Section reflect that, and the allocation of risk between us that these Terms set out. Without them we would not be able to offer the Services on this basis.

17. Indemnification

17.1 Your Indemnity

You agree to indemnify us against any claim, demand, proceeding, loss, liability, damage, cost or expense (including reasonable legal fees) brought by a third party and arising out of:

• your breach of these Terms;
• your User Content;
• your use of the Services in breach of any law or of any third party's rights; or
• your dealings with any other user.

This does not apply to the extent that the claim arises from our own breach of these Terms, our negligence, or anything else for which we are responsible.

17.2 How a Claim Is Handled

If a claim covered by Section 17.1 is made, we will tell you about it within a reasonable time and give you reasonable assistance in dealing with it, at your expense. A failure to tell you promptly does not release you from your obligations under Section 17.1, except to the extent the delay has caused you real prejudice.

We may take control of the defence and settlement of any such claim, and if we do, you will cooperate with us. You must not settle any claim in a way that imposes any obligation or admission on us without our prior written consent.

We will not settle any claim in a way that admits liability on your part, or imposes any obligation on you, without your consent.

17.3 If You Are a Consumer

If you are a consumer, this Section applies only to the extent permitted by the consumer protection laws of the country where you live, having regard to the requirement of reasonableness under the Control of Exemption Clauses Ordinance (Cap. 71) of Hong Kong, and only in respect of claims arising from your own breach of these Terms or your own unlawful conduct.

18. Suspension, Termination and Account Deletion

18.1 Deleting Your Account

You may delete your Account at any time from within the app. For your security, you may be asked to sign in again first.

18.2 What Happens Immediately

When you confirm deletion, your Account is closed immediately. Your sign-in is disabled, any session you have open ends, and your profile stops being visible to other users.

At the same time, and permanently, we delete:

• your friend connections, including the corresponding entry in each of your friends' lists;
• your activity records, including those shown in your friends' feeds; and
• your profile photo.

These are not restored if your Account is later recovered. If you return, you will need to add your friends again and upload a new profile photo.

18.3 The 90-Day Recovery Period

We keep the rest of your Account data — your saved places, your ratings and tags, and your account details — for 90 days.

During that period you may write to operations@oliscommunity.com to ask us to restore your Account. We handle these requests manually. Once your Account is restored you will be sent a link to set a new password.

Throughout the 90 days:

• your email address stays reserved to your Account and cannot be used to register a new one; and
• your Olis ID stays reserved and cannot be taken by anyone else.

18.4 After 90 Days

At the end of the 90 days your Account and the data described in Section 18.3 are permanently deleted. They cannot be recovered by you or by us.

Your Olis ID stays reserved for 365 days from the date you deleted your Account, so that it cannot be taken by someone else while people who know you may still be using it to find you. After that it returns to the pool and may be issued to another user.

18.5 What Deletion Does Not Remove

Deleting your Account does not remove:

• de-identified and aggregated information created under Section 6.5, which contains nothing that identifies you and cannot be traced back to you;
• reports, feedback and other correspondence you have sent us, which we retain as described in Section 10.1 and in our Privacy Policy; or
• anything you have shared outside the Services under Section 8, which we cannot reach.

Section 6.8 sets out the limited circumstances in which we may retain content after it is deleted.

18.6 Suspension and Closure by Us

We may suspend or close your Account for the reasons set out in Section 10.3.

Where we suspend your Account, Section 10.4 applies: you cannot use the Services while the suspension lasts, your data is kept for 90 days, and it is permanently deleted at the end of that period unless the suspension is lifted first.

Where we close your Account permanently, the same tiered treatment applies as on a deletion: the items listed in Section 18.2 are deleted immediately and permanently, and the data described in Section 18.3 is kept for 90 days before being erased. The difference is that you cannot recover a closed Account except by a successful appeal under Section 10.5.

In either case, Section 10.4 allows us to keep data for longer where it is relevant to an actual or threatened legal claim, investigation or regulatory request.

18.7 Effect of Termination

When your Account is closed or deleted, by you or by us:

• the licence granted to you in Section 5 ends immediately, and you must stop using the Services;
• any capacity earned under Section 5.6 is lost and is not compensated; and
• these Terms terminate, without our needing to give you any separate notice of that.

Sections that by their nature are intended to survive termination continue to apply, including Sections 6.5, 11, 15, 16, 17, 22 and 23.

18.8 Death of a User

Accounts are personal to you and cannot be transferred to anyone else, including by inheritance.

If we are notified, with reasonable evidence, that a user has died, we will close that Account, and the data associated with it will then be handled as set out in Section 18.6. We will not give another person access to the Account or to its contents, except where we are required to do so by law or by a court.

19. Changes to the Services

19.1 We May Change the Services

The Services change over time. We may add, alter, restrict or remove features at any time, for reasons including improving the Services, responding to technical or security requirements, complying with the law, and reflecting changes in the third-party services described in Section 12.

19.2 Updates to the Application

We may release updates to the Olis application, and you should install them. Older versions may stop working correctly, or stop working at all, and we do not guarantee that a version you have not updated will continue to function.

19.3 Suspending or Ending the Services

We may suspend, limit or discontinue the Services, in whole or in part, at any time. We may do so for operational, technical, legal or commercial reasons, including where a third-party service we depend on becomes unavailable.

Where we intend to discontinue the Services permanently, we will give you at least 30 days' notice by the means described in Section 14, unless we are prevented from doing so, and you will be able to delete your Account before we do. For a reasonable period after the Services are discontinued, we will continue to handle requests for a copy of your personal information under our Privacy Policy, to the extent we still hold it.

19.4 Our Responsibility for Changes

Subject to Sections 16.1 and 16.2, we are not liable to you for any change, suspension, restriction or discontinuation of the Services, or for any loss of access to the Services or to your User Content resulting from it.

20. Changes to These Terms

20.1 We May Amend These Terms

We may amend these Terms, and any document forming part of them under Section 1.2, from time to time.

20.2 Notice of Changes

Where a change is material, we will tell you at least 14 days before it takes effect, by notice within the app, by message, or by email to the address registered to your Account. A change is material where it reduces your rights or increases your obligations to a significant degree, and any change to Sections 5.6, 6.3, 6.5, 16, 17, 18 or 22 is presumed to be material. A change to the Capacity Parameters described in Section 5.6 is governed by Section 5.8 and does not constitute an amendment to these Terms for the purposes of this Section 20.

We will keep a record of how and when we gave notice of each change.

Other changes, including corrections, clarifications, changes that do not adversely affect you, and changes we are required to make by law or by a regulator, may take effect as soon as we publish the amended Terms.

20.3 Accepting the Changes

If you continue to use the Services after an amendment takes effect, you accept the amended Terms. If you do not accept them, you must stop using the Services, and you may delete your Account under Section 18.

20.4 The Current Version

The current version of these Terms is always available within the app. The date it took effect is shown at the top of this document.

21. App Store Terms

21.1 When This Section Applies

This Section applies where you obtained the Olis application from the Apple App Store. If it conflicts with any other provision of these Terms, this Section governs in respect of the matters it covers.

21.2 Apple Is Not a Party

These Terms are between you and us only, and not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the Olis application and its content.

21.3 Apple's Obligations

Apple has no obligation to provide any maintenance or support for the Olis application.

If the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application to you, if any. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever in respect of the application.

21.4 Claims

We, not Apple, are responsible for addressing any claim by you or a third party relating to the application or your use of it, including:

• product liability claims;
• any claim that the application fails to conform to a legal or regulatory requirement;
• claims arising under consumer protection, privacy or similar legislation; and
• any claim that the application infringes a third party's intellectual property rights.

21.5 Export and Sanctions

By using the application you confirm that you are not located in a country subject to a United States Government embargo, or designated by the United States Government as a terrorist supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties.

21.6 Apple as Third-Party Beneficiary

Apple and its subsidiaries are third-party beneficiaries of these Terms, and on your acceptance of these Terms Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

21.7 Other App Stores

Where you obtained the application from another app store or distribution platform, that platform's terms may impose equivalent requirements, and those requirements apply in place of this Section to the extent they conflict with it.

22. Governing Law and Dispute Resolution

22.1 Talking to Us First

If you have a complaint or a dispute, please contact us at operations@oliscommunity.com before starting any formal proceedings. Most problems can be resolved quickly this way. We will try to resolve the matter with you within 30 days of receiving your complaint.

22.2 Governing Law

These Terms, their subject matter and their formation, and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, are governed by the laws of the Hong Kong Special Administrative Region.

22.3 Jurisdiction

The courts of the Hong Kong Special Administrative Region have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Nothing in this Section prevents you from bringing a claim in the courts of the country where you live, where the law of that country gives you that right.

22.4 If You Are a Consumer

If you are a consumer, Sections 22.2 and 22.3 do not deprive you of the protection of the mandatory laws of the country where you live, and you may bring proceedings in the courts of that country if the law of that country gives you the right to do so.

23. General

23.1 Entire Agreement

These Terms, together with the documents identified in Section 1.2, are the entire agreement between you and us in relation to the Services, and replace any earlier agreement or understanding between us on that subject.

23.2 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision is severed and the remainder continues in full force. Where it is possible to do so, the provision is read down rather than removed, so far as is necessary to make it valid and enforceable.

23.3 No Waiver

If we do not enforce a right or provision of these Terms, or delay in doing so, that is not a waiver of it. A waiver is effective only if we give it in writing, and it applies only to the occasion for which it is given.

Where these Terms give us a right in particular circumstances, that does not mean it is the only right available to us in those circumstances.

23.4 Assignment

We may assign or transfer these Terms, and our rights and obligations under them, to another person, including in connection with a transfer of the Services. We will tell you if we do, and your rights under these Terms will not be reduced as a result.

You may not assign or transfer these Terms, or your Account, to anyone else.

23.5 No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.

23.6 Rights of Third Parties

Except as provided in Section 21.6, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of their provisions.

23.7 Events Outside Our Control

We are not liable for any failure or delay in performing our obligations under these Terms where that failure or delay results from an event beyond our reasonable control, including an act of God, natural disaster, epidemic, war, civil unrest, act of government, industrial action, or the failure of a public telecommunications network, internet service, power supply or third-party service on which the Services depend.

23.8 Language

These Terms, and the application itself, may be made available in languages other than English. Any translation is provided for convenience only and may not be an exact rendering of the English text. In the event of any conflict or inconsistency between versions, the English version prevails, except where the law of the country where you live requires otherwise.

23.9 Headings and Interpretation

Headings are for convenience only and do not affect the interpretation of these Terms. Words in the singular include the plural and vice versa, as the context requires. The words including, includes and in particular do not limit what precedes them.

23.10 Survival

Section 18.7 sets out which provisions of these Terms survive termination.

24. Contact

You can reach us at operations@oliscommunity.com.

Please use that address for questions about these Terms, reports about content or other users, appeals against a decision we have made, complaints about intellectual property, requests to recover a deleted Account, and requests concerning your personal information.

We will respond within 30 days. Requests for a copy of your personal information are handled under our Privacy Policy, which sets out the period that applies to them.